Privacy Policy

Last Updated: 03 Feb 2026

This Privacy Policy describes how Niraea (“we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit, use our services, or make a purchase from https://niraea.in (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors, or individuals whose information we collect.

Niraea is the owner and operator of this Site and is the data controller of your personal data for the purposes of applicable data protection laws.

By accessing or using the Services, you agree to the collection, use, and disclosure of information as described in this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.

Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy. We encourage users to review this policy periodically.

Why We Process Your Data

We collect and process personal information only to the extent necessary to operate our website, fulfill orders, provide customer support, comply with legal obligations, and improve our Services.

We may use your information to:

• Communicate with you

• Process transactions and deliver products

• Improve website functionality and customer experience

• Comply with applicable laws and regulations

• Prevent fraud and misuse

• Enforce our terms and protect our rights

You may browse the Site without providing personal information. However, certain features (such as placing orders, contacting us, or subscribing to communications) require you to provide limited personal data.

Personal Information We Collect

Information Collected Automatically

When you visit the Site, we automatically collect certain information about your device and usage, including:

• IP address

• Browser type and version

• Device type and operating system

• Time zone

• Pages visited and interaction patterns

• Referring URLs

This information is collected using cookies and similar technologies and is used for analytics, security, and website optimization.

Information You Provide Directly

Depending on how you interact with the Site, we may collect:

• Contact Information: Name, email address, phone number, billing and shipping address

• Order Information: Products purchased, payment confirmation, delivery details

• Account Information: Login credentials if applicable

• Customer Support Information: Messages, emails, or media shared with us

• Communications: Emails, calls, WhatsApp messages, or forms submitted

• Payment information is processed securely by third-party payment gateways such as Razorpay. Niraea does not store or have access to your full credit card, debit card, or banking details. Payment data is handled in accordance with Razorpay’s applicable privacy and security standards.

Information from Third Parties

We may share personal information with trusted third-party service providers who help us operate our website and fulfill orders, including:

• Website hosting providers such as Hostinger

• Payment processors such as Razorpay

• Shipping and logistics partners

• Analytics and technical service providers

These service providers process personal information only as necessary to perform their services and are required to protect your information.

How We Use Your Personal Information

We use your personal information to process payments, fulfill orders, arrange shipping, send order-related communications, manage returns or replacements, and provide customer support in connection with your purchases. We use personal information for the following purposes:

Order Fulfillment: To process payments, fulfill orders, arrange shipping, handle returns or replacements, and communicate order-related updates.

Customer Support: To respond to inquiries, resolve issues, and provide assistance.

Marketing (With Consent): To send newsletters, offers, or promotional communications where you have opted in. You may unsubscribe at any time.

Security & Fraud Prevention: To detect unauthorized activity, prevent fraud, and protect our website and users.

Website Improvement: To analyze usage patterns and improve functionality, performance, and offerings.

Disclosure of Personal Information

We may disclose personal information in the following circumstances:

• To service providers who assist us in operating the website and fulfilling orders

• To payment processors and shipping partners for transaction completion

• To comply with legal obligations or lawful requests

• In connection with a business transaction (such as restructuring or sale)

• With your consent or at your direction

We do not sell personal data for monetary consideration.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality

• Remember preferences

• Analyze website traffic

You may control cookies through your browser settings. Disabling cookies may affect certain website features.

Children’s Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. However, no method of transmission over the Internet is completely secure.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once no longer required, data is securely deleted or anonymized.

Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate data

• Request deletion of your data

• Withdraw consent for marketing communications

• Restrict or object to certain processing

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

International Users

If you access the Site from outside India, please note that your information may be transferred to and processed in India or other jurisdictions where our service providers operate.

Legal Disclosure

We may disclose information where required by law or where we believe disclosure is necessary to protect our rights, comply with legal processes, or ensure user safety.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📧 niraea.co@gmail.com

This Privacy Policy applies solely to Niraea and its Services.