TERMS OF SERVICE

OVERVIEW

This website is operated by Niraea.
Throughout the site, the terms “we”, “us”, and “our” refer to Niraea.

Niraea offers this website, including all information, tools, products, services, workshops, and experiences available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms of Service apply to all users of the site, including but not limited to browsers, customers, workshop participants, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features, tools, products, custom orders, or services added to the website shall also be subject to these Terms of Service.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically. Continued use of the website following changes constitutes acceptance.

Our website is hosted on Hostinger, which provides the e-commerce infrastructure that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or that you have given consent for any minor dependents to use this site.

You may not use our products or services for any illegal or unauthorized purpose, nor violate any applicable laws (including intellectual property laws).

You must not transmit any malicious code, viruses, or destructive software.

Any breach of these Terms may result in immediate termination of services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted via Razorpay’s secure systems.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without express written permission from us.

Headings are for convenience only and do not affect interpretation.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

Information on this site is provided for general purposes only. We are not responsible if information is inaccurate, incomplete, or outdated.

Any reliance on site information is at your own risk.

Historical information may be provided for reference and is not current. We reserve the right to modify content at any time without obligation to update.

SECTION 4 – MODIFICATIONS TO SERVICE & PRICES

Prices are subject to change without notice.

We reserve the right to modify or discontinue any product, service, workshop, or content without notice.

We shall not be liable for any modification, price change, suspension, or discontinuance.

SECTION 5 – PRODUCTS, SERVICES & WORKSHOPS

Certain products and services are available exclusively online and may be offered in limited quantities.

All candles and handcrafted items are made in small batches, and natural variations in colour, texture, finish, and design are inherent to handmade products.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

Custom products, personalised orders, and workshops are created based on specific requirements and are governed by additional terms communicated at the time of booking.

All returns, refunds, cancellations, and replacements are subject to our Refund, Return & Cancellation Policy.

We reserve the right to limit sales by person, region, or jurisdiction and to discontinue products or services at any time.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel orders at our discretion.

You agree to provide accurate, current, and complete purchase information and to update it promptly.

Orders appearing fraudulent, reselling-oriented, or abusive may be limited or cancelled.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund, Return & Cancellation Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we do not control or monitor.

Use of such tools is at your own risk and discretion.

Future features or services shall also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Third-party links may direct you to external websites. We are not responsible for their content, accuracy, or practices.

Any interaction with third-party services is at your own risk. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS & FEEDBACK

By submitting comments, feedback, or suggestions, you grant us the right to use them without restriction or compensation.

We may remove content deemed unlawful, offensive, or violating intellectual property.

You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

You are solely responsible for your submissions.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

We reserve the right to correct errors or cancel orders if information is inaccurate at any time without prior notice. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or content for unlawful, abusive, misleading, infringing, or malicious purposes.

Violation may result in termination of access.

SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

Colour may differ from batch to batch as all products are handmade and are made in small batches

All services, products, and content are provided “as is” and “as available.”

We do not guarantee uninterrupted or error-free service.

To the fullest extent permitted by law, Niraea shall not be liable for any indirect, incidental, or consequential damages arising from use of the Service or products.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Niraea from any claims arising from your breach of these Terms or violation of law. You agree to indemnify, defend and hold harmless Hello Handmade and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

If any provision is deemed unenforceable, the remaining provisions shall remain valid.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by you or us.

We may terminate access without notice if Terms are violated.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Niraea and supersede prior communications. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of India. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

SECTION 19 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use constitutes acceptance. You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

📧 niraea.co@gmail.com

Disclaimer - Color may differ from batch to batch as all products are handmade and are made in small batches.